Orders & Access
Questions about checkout, ownership, My Cases, or a purchased mystery.
Questions about a purchase, a game you are running, a custom case, or something else? Send it to the right place and give us enough context to help.
Questions about checkout, ownership, My Cases, or a purchased mystery.
Player access, invitations, Control Room issues, or something not behaving correctly.
Have a specific event or idea? Use the custom case intake for a more complete brief.
Partnerships, media, business questions, feedback, or anything that does not fit above.
The fastest way to solve a problem is to include the case, order, or game details that identify what you are working with.
Include the order number, case purchased, package selected, and the email address attached to the order.
Include the case name, Game Code, where the issue happened, what you expected, and what actually occurred.
Use the custom intake when possible so player count, date, theme, audience, tone, and event details arrive together.