1. Scope
This Privacy Policy applies to MRDRInc., the website at MRDRInc.com, our online store, My Account, My Cases, invitations, the player experience, the Control Room, custom case intake forms, customer support, and related services.
MRDRInc. operates from Alberta, Canada and manages personal information in accordance with applicable Canadian and Alberta privacy requirements.
2. Information We Collect
Account Information
When you create or use an MRDRInc. account, we may collect your name, username, email address, account credentials, account preferences, and information connected to your purchased cases.
Order Information
When you make a purchase, we may collect your name, email address, telephone number, billing information, order history, products purchased, package selected, coupon information, transaction status, and other information required to process and support the order.
Communications
When you contact us, we may collect the information contained in your message, including case names, Game Codes, order numbers, support details, screenshots, files, and other information you choose to provide.
Technical Information
Our systems may collect device information, browser information, IP address, session information, timestamps, security logs, error information, and website activity needed to operate, secure, diagnose, and improve the service.
3. How We Use Information
We use personal information for purposes including:
- creating and managing customer accounts
- processing purchases and confirming payment
- unlocking purchased cases
- creating and operating game instances
- sending invitations and game related communications
- supporting hosts and players
- creating custom murder mystery cases
- responding to support requests
- preventing fraud and misuse
- maintaining account and transaction records
- improving the website, products, and game experience
- meeting legal, tax, accounting, and regulatory requirements
4. Payments
Payments are processed through WooCommerce and supported payment providers such as Stripe.
Payment providers process payment card and financial information according to their own privacy and security practices. MRDRInc. receives transaction information such as payment status, order amount, payment method information, and identifiers needed to complete and support the purchase.
5. Game and Event Information
MRDRInc. game systems may process information connected to a hosted mystery, including:
- event details
- host information
- guest names and email addresses
- RSVP status
- character assignments
- game access sessions
- player status
- game progress
- private and group game messages
- evidence activity
- accusations and game results
This information is used to operate the game and provide the interactive experience selected by the host.
6. Custom Cases
Custom case customers may provide additional information about an event, participants, relationships, themes, preferences, names, photos, files, venue details, story ideas, and other material needed to build the requested mystery.
When you provide personal information about another person, you are responsible for having appropriate authority or permission to provide that information where required.
Custom case information is used to understand the event, create the requested experience, communicate about production, deliver the completed case, and provide support.
7. Cookies and Similar Technologies
MRDRInc. uses cookies and similar technologies to support account sessions, shopping carts, checkout, security, host sessions, guest sessions, game access, preferences, and website functionality.
Additional information appears in our Cookie Policy.
8. Service Providers
MRDRInc. uses service providers to operate parts of the website and business. These may include:
- WordPress and WooCommerce technology
- website hosting and infrastructure providers
- Stripe and other payment providers
- GoHighLevel for forms and customer communications
- Brevo and email delivery providers
- security, backup, monitoring, and technical service providers
- analytics or advertising services when enabled
These providers receive information appropriate to the service they perform and may process information from locations outside your province or country. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.
9. Marketing Communications
MRDRInc. may send promotional email or electronic messages where consent or another lawful basis permits the communication.
Marketing messages include an unsubscribe method. Transactional messages related to purchases, account security, invitations, active games, and customer service may continue where required to provide the service.
10. Retention
We retain personal information for the period reasonably required to provide services, maintain purchase and ownership records, support game history, meet tax and accounting requirements, resolve disputes, prevent fraud, enforce agreements, and satisfy legal obligations.
Information that has reached the end of its required retention period may be deleted, destroyed, or anonymized using appropriate procedures.
11. Security
MRDRInc. uses administrative, technical, and organizational safeguards appropriate to the sensitivity of the information under our control.
Security measures may include authenticated accounts, server side session controls, restricted access, secure payment processing, software updates, access controls, backups, logging, and other measures appropriate to the service.
12. Your Privacy Rights
Depending on the laws that apply to you, you may request access to personal information MRDRInc. holds about you, request correction of inaccurate information, ask questions about how your information has been used or disclosed, withdraw consent where applicable, or raise a privacy concern.
Requests may require reasonable identity verification before account or personal information is released or changed.
Requests concerning deletion or retention are assessed according to applicable privacy, tax, accounting, fraud prevention, transaction record, and legal requirements.
13. Changes to This Policy
We may update this Privacy Policy as MRDRInc. services, technology, providers, and legal requirements evolve. The current version will appear on this page with its updated date.