MRDRInc. Legal

Refund Policy

Digital mysteries are delivered quickly. Custom mysteries involve original production work. This policy explains how refund requests are handled for each type of MRDRInc. purchase.

Effective September 22, 2026 Last Updated September 22, 2026
Ready To Play

Digital Cases

Refund requests made within 7 days may qualify while the purchased case remains unused.

Premium

Cases & Printables

The same digital case rules apply, with downloadable content considered once files have been accessed.

Custom

Custom Cases

Refund eligibility depends on the production stage and the amount of custom work already completed.

1. Ready To Play Cases

A refund request for a Ready to Play digital case may qualify when all of the following apply:

  • the request is received within 7 calendar days of purchase
  • the case has yet to be used to create or run a game
  • the request includes the order number and purchasing email address

Once a purchased case has been used to create or run a game, standard refund eligibility ends.

2. Premium Cases and Downloads

Premium cases follow the same general eligibility rules as Ready to Play cases.

Where a Premium package includes downloadable files or printables, access or download of those files marks the downloadable portion as delivered.

3. Custom Murder Mystery Cases

Custom cases involve original creative and production work prepared specifically for the purchaser.

A full refund is available when a cancellation request is approved before custom production begins.

Once production has started, refund eligibility is based on the work already completed and any costs already committed to the project.

After delivery of the completed custom case, refund requests are considered for a material failure to provide the agreed service that MRDRInc. is unable to correct within a reasonable period.

Custom case production timing and delivery expectations should also appear on the Custom Case sales page or checkout information that applies when the order is placed.

4. Technical Problems

Contact MRDRInc. when a purchased case cannot be accessed or used because of a technical issue with the MRDRInc. platform.

We will first work to restore access or correct the technical problem. Refund or account credit may be provided where a material platform issue prevents delivery or reasonable use of the purchased product.

5. Duplicate or Incorrect Charges

Duplicate charges, incorrect order amounts, and billing errors should be reported as soon as they are discovered.

Confirmed billing errors will be corrected through the original payment method where practical.

6. Consumer Rights

Applicable consumer protection rights continue to apply in addition to this policy.

Certain internet sales contracts may carry statutory cancellation or refund rights based on the purchaser's location, contract value, required disclosures, delivery timing, or other circumstances.

Any mandatory right or remedy provided by applicable law takes priority over a conflicting part of this policy.

7. How To Request a Refund

Send your request to hello@MRDRInc.com.

Please include:

  • your name
  • the email address used at checkout
  • your order number
  • the product purchased
  • the reason for the request
  • relevant technical details where the request concerns a platform problem

8. Approved Refunds

Approved refunds are returned through the original payment method whenever practical.

MRDRInc. submits approved refunds promptly. The time required for the credit to appear depends on the payment processor, card issuer, and financial institution.

9. Contact

MRDRInc.
Calgary, Alberta, Canada
hello@MRDRInc.com